ServiceNow Certified System Administration Practice

What default customizations are added to Update Sets in ServiceNow?

1. System Properties, then CSS Properties

2. Home Page Configurations

3. Service Catalog Items

4. Branding and Themes

The correct answer is: System Properties, then CSS Properties

In ServiceNow, Update Sets are a crucial mechanism for tracking customizations and ensuring that they can be transported from one instance to another. The default customizations that are included in Update Sets primarily focus on specific system properties, which control various configurations and behaviors within the platform. When it comes to the first option, it highlights that System Properties, followed by CSS Properties, are part of the default customizations. This is essential because System Properties define key configurations such as URLs, system security settings, and other foundational aspects that influence the entire ServiceNow instance. CSS Properties specifically relate to the presentation styling, allowing developers and administrators to customize the look and feel of the application interface. The other choices, which mention Home Page Configurations, Service Catalog Items, and Branding and Themes, while relevant features in ServiceNow, are not included as default customizations in Update Sets. These elements may require separate handling and are generally managed through specific modules or processes, rather than being automatically tracked in Update Sets. This distinction highlights the focused nature of what Update Sets are designed to capture, ensuring that core system configurations can be easily transitioned between instances. Understanding this helps system administrators effectively manage and migrate changes within ServiceNow environments.