ServiceNow Certified System Administration 2025 – 400 Free Practice Questions to Pass the Exam

UI Policies in ServiceNow are powerful tools for managing the behavior and presentation of form fields in real-time based on certain conditions. They are primarily used to control the behavior of fields in the user interface without the need for scripting and are focused on aspects such as:

- Making fields mandatory, which ensures that users must fill out specific fields before submitting a form.

- Setting field visibility, allowing you to hide or show fields based on certain criteria, helping to streamline the user interface and improve user experience.

- Controlling field values, enabling you to set or modify values in fields based on the state of other fields in the form.

However, sending notifications is outside the scope of what UI Policies can accomplish. Notifications typically involve triggering actions like emails or alerts based on specific events within the system, and this functionality is handled through other tools in ServiceNow, such as Business Rules or Notification Rules. Consequently, UI Policies do not possess the capability to send notifications, making this the correct choice.