ServiceNow Certified System Administration 2025 – 400 Free Practice Questions to Pass the Exam

Using the syntax that includes a percentage symbol is indeed the correct approach to return items that start with specific phrases in ServiceNow. This syntax utilizes the SQL-like wildcard character '%' to indicate that any characters can follow the specified phrase.

In this case, if you want to find items that start with "mysearchitem," using "mysearchitem%" will match any entries that begin with that text, regardless of what comes after it. This feature is particularly useful for searching through records where you want to filter by a common prefix.

Other options do not align with the way ServiceNow processes queries. For example, using an equals sign directly compares the item without allowing for any variations that follow. The alternative syntaxes also lack the necessary wildcard functionality required to match the intended criteria, further emphasizing why the percentage symbol is the correct choice for this type of search in ServiceNow.