ServiceNow Certified System Administration 2025 – 400 Free Practice Questions to Pass the Exam

The correct choice for changing the sort sequence of fields or tasks in ServiceNow is to modify the order field. This approach allows administrators to specify the sequence in which fields or tasks are displayed or processed by assigning a numerical value to each field's order property. By adjusting these values, you can control the appearance and organization of elements when rendered on forms or lists, ensuring the most relevant information is prioritized for the user.

Rearranging fields in the UI can be limited to visual adjustments and does not necessarily alter the underlying order used for processing. Setting field properties might impact how fields behave or are validated, but it does not change their order. Likewise, cascade sorting involves sorting based on values in a multi-level hierarchy but does not apply to a simple change of field order or task sequence directly. Hence, modifying the order field is specifically designed for controlling the sort sequence effectively.