ServiceNow Certified System Administration 2025 – 400 Free Practice Questions to Pass the Exam

The term CMDB stands for Configuration Management Database. This is a fundamental concept within IT Service Management (ITSM) frameworks, particularly in relation to the ITIL (Information Technology Infrastructure Library) guidelines. A CMDB serves as a centralized repository that stores information about the components of an information system, including details about hardware, software, network devices, and their relationships.

The importance of the CMDB lies in its role in maintaining an accurate inventory of IT assets and understanding the dependencies and relationships between those assets. This eases change management, incident management, and overall service delivery, as IT professionals can easily track and analyze configurations and changes to the IT environment.

Other options, while they may sound plausible, do not accurately reflect the terminology or function associated with CMDB. For instance, "Central Management Data Block," "Common Metadata Database," and "Comprehensive Management Data Base" do not correspond to standardized IT terminologies or practices relevant to service management frameworks. Thus, understanding that CMDB specifically means Configuration Management Database is crucial for any system administrator working with ServiceNow and similar platforms.