ServiceNow Certified System Administration 2025 – 400 Free Practice Questions to Pass the Exam

The term that describes a modular unit of variables that can be shared between catalog items in ServiceNow is a Variable Set. Variable Sets allow administrators to create a collection of variables that can be reused across multiple catalog items, ensuring consistency and saving time. This functionality is particularly valuable when multiple catalog items require the same set of questions or information, as it prevents redundancy in variable creation and management.

Using Variable Sets enhances the organization of catalog items and makes it easier to maintain and update variables since changes made to the Variable Set automatically propagate to all catalog items using it. This means that any necessary adjustments only need to be made in one place rather than across each individual catalog item.

The other terms mentioned refer to different concepts within ServiceNow. Item Sets may refer to a grouping of catalog items rather than variables. Variable Groups typically refer to collections of related variables that are defined for a specific purpose but lack the broader sharing capability of Variable Sets. Catalog Item is a standalone application offering within the Service Catalog that requires specific configurations but does not imply any shared variables. Hence, the focus on the modular sharing aspect aligns perfectly with the definition of a Variable Set.