ServiceNow Certified System Administration 2025 – 400 Free Practice Questions to Pass the Exam

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What term describes when an SLA is not met?

Breached

The term that describes when a Service Level Agreement (SLA) is not met is "breached." When an SLA is breached, it signifies that the agreed-upon service levels have not been achieved, indicating a failure to meet the service expectations established in the agreement. This may have implications for service providers, including potential penalties or the need to take corrective actions to address the lapse.

The concept of exceeding an SLA indicates that service levels were surpassed, which does not apply when the SLA is not met. "Delayed" refers to a situation where there is a holdup in meeting deadlines but does not specifically denote a failure to meet the SLA requirements. Lastly, the term "compromised" suggests a reduction in quality or integrity but is not the standard terminology used to refer to a failure in meeting SLA standards.

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Exceeded

Delayed

Compromised

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